Can I change or cancel an order?
If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date by using the submission form by clicking here. If you wish to return your wine for any other reason you may do so.
If you suspect the bottle is bad, please put the cork back in the wine. You must leave the contents of the wine in the bottle since we can't take back any empty bottles.
If you find any errors regarding type of wine and vintage, please call or email us right away. We will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you.
While ratings, testimonials and reviews help with your decision, the ultimate judgment is yours. Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of wine you chose. However, in the event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem. If you would like to return an order for taste reasons, we will issue a refund or account credit.
If you suspect the bottle is bad, please put the cork back in the wine. You must leave the contents of the wine in the bottle since we can't take back any empty bottles.
If you find any errors regarding type of wine and vintage, please call or email us right away. We will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you.
While ratings, testimonials and reviews help with your decision, the ultimate judgment is yours. Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of wine you chose. However, in the event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem. If you would like to return an order for taste reasons, we will issue a refund or account credit.