Returns & Cancellations

If you suspect the bottle is corked, please just put the cork back in the wine leaving the contents of the wine in the bottle since we can't take back any empty bottles. We will either offer a replacement or a refund and pay for return shipping.

If you find any errors regarding the type of wine and vintage, please contact us within 30 days of your shipment date by clicking here. We will arrange to have the package picked up and returned to us right away for an exchange or refund and pay for return shipping.

Following trade traditions, all bottles ten years or older are purchased at the buyer's risk.  Additionally, bottles or boxes that have been engraved will not be refunded, assuming engraving was executed as instructed. 

In short:

  • You can return your purchase for up to 30 days from the shipment date if the wine is corked or we made an error in what we shipped to you.
  • Products must be in the condition you received them (except for one opened, re-corked bottle) and in the original shipping box and/or packaging.
  • The cork must be put back in the opened wine, leaving the contents of the wine in the bottle since we can't take back any empty bottles
  • Once your return is received and inspected by our staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.